Technical Specialist
Job Description
You bring in-depth knowledge, problem-solving prowess, and innovative thinking to overcome complex challenges. From troubleshooting technical issues to designing and implementing solutions, you play a critical role in optimizing systems, enhancing performance, and driving technological advancements.
Responsibilities
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Interact with customers to assess their needs, gather requirements, and provide expert advice on available solutions.
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Recommend appropriate products, materials, and services based on customer requirements and preferences.
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Collaborate with internal teams, such as sales, project management, and installation, to develop comprehensive project plans and estimates.
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Assist customers in selecting and sourcing the right materials, tools, and equipment for their home improvement projects.
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Provide technical guidance and support to customers and installation teams throughout the project lifecycle.
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Troubleshoot technical issues or complications that arise during the project and propose effective solutions.
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Ensure compliance with safety regulations, building codes, and industry standards during project execution.
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Collaborate with vendors, contractors, and suppliers to ensure timely and accurate delivery of materials and services.
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Maintain accurate project documentation, including specifications, drawings, permits, and contracts.
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Conduct post-project assessments and follow-up to ensure customer satisfaction and identify areas for improvement.
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Stay updated on industry trends, new products, and emerging technologies related to the industry.
Requirements
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Diploma or Bachelor's in related field (or equivalent experience).
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Knowledge of home improvement techniques, materials, tools, and equipment.
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Familiarity with building codes, safety regulations, and industry best practices.
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Has communication and interpersonal skills to effectively engage with customers, vendors, and internal teams.
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Ability to assess customer needs, provide appropriate recommendations, and deliver exceptional customer service.
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Strong problem-solving and troubleshooting abilities to address technical issues and propose effective solutions.
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Attention to detail and organizational skills to manage multiple projects simultaneously.
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Ability to work independently and as part of a team in a fast-paced and customer-focused environment.
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Physical stamina and ability to perform on-site visits and inspections, including lifting and moving equipment and materials as required.
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Valid driver's license and reliable transportation for travel to customer locations.
Benefits
Salary increment(based on appraisal)
Annual paid leave
EPF & Socso
Medical leave & claim
Group insurance
Team building
Company trip
Training & development
Career advancement
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If applicable*
Annual bonus
Loyalty incentive or increment
Performance incentive
Attendance allowance
Free uniform
Free parking
Free meals
Free gym membership
Job Application
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